tag:blogger.com,1999:blog-31611977752826534872012-02-15T23:19:09.815-08:00Rules and etiquette to write more effective email, to improve communication, and create and manage a better online reputation.Jack Turnerhttp://www.blogger.com/profile/08795489264454786629noreply@blogger.comBlogger121100tag:blogger.com,1999:blog-3161197775282653487.post-9030133241213459382009-09-08T23:28:00.000-07:002009-09-08T23:37:07.808-07:00

From an article on Reuters on Tue Sep 8, 2009 (original link):Obama warns teens of perils of FacebookPresident Barack Obama warned American teenagers on Tuesday of the dangers of putting too much personal information on Internet social networking sites, saying it could come back to haunt them in later life. The presidential words of advice follow recent studies that suggest U.S. employers

Jack Turnerhttp://www.blogger.com/profile/08795489264454786629noreply@blogger.com0tag:blogger.com,1999:blog-3161197775282653487.post-21951522597695818632009-03-20T02:08:00.000-07:002009-03-20T04:09:26.465-07:00

The larger the internet becomes and the more applications develop, the more important our online reputation and profile becomes. 5 years ago for example, we were all starting to use email and office tools, and perhaps some new applications such as primitive online dating applications. But that has all changed in the last couple of years with the so-called Web 2.0, which has been characterized by

Jack Turnerhttp://www.blogger.com/profile/08795489264454786629noreply@blogger.com0tag:blogger.com,1999:blog-3161197775282653487.post-35215842330197609942009-03-14T23:04:00.000-07:002009-03-14T23:24:34.784-07:00

Getting through the hundreds or thousands of emails we read and write each day, takes a large amount of both mental concentration and physical effort. It is human nature to deal with the easiest tasks first, and if your email is either making someone think, or even worse actually take some action, then it a reply or action may be put off until later, once the easier emails are replied to first.

Jack Turnerhttp://www.blogger.com/profile/08795489264454786629noreply@blogger.com0tag:blogger.com,1999:blog-3161197775282653487.post-47011361249193204702009-03-14T21:43:00.000-07:002009-03-14T22:58:07.735-07:00

A key aspect of creating a better online presence is building trust with the people we interact with over the internet. However, often they don't know us personally, and we may not meet, so we therefore have to create this trust through what we write and how we write it.We highly recommend "The Speed of Trust", by Stephen M.R. Covey, a book which further explains how trust between two people is "

Jack Turnerhttp://www.blogger.com/profile/08795489264454786629noreply@blogger.com0tag:blogger.com,1999:blog-3161197775282653487.post-28370229471447564402009-03-13T01:02:00.000-07:002009-03-13T01:22:14.694-07:00

In addition the the last post which covered why we should not try to explain our emotions by email, or send emails which are emotional, there is another important point that we should remember when crafting our emails.Everything we send by email should be treated as though it may be used as written evidence in court.What this means simply, is that we never know where our emails might be

Jack Turnerhttp://www.blogger.com/profile/08795489264454786629noreply@blogger.com0tag:blogger.com,1999:blog-3161197775282653487.post-88700159838068999082009-03-10T01:24:00.000-07:002009-03-13T00:52:06.387-07:00

An inherent problem with email, as discussed in the earlier post "Why Email is Different", when we write and send an email, its all one way traffic. We don't get to see the reaction of the person we are sending to, and don't get a chance to smooth over any misunderstandings. The difficulty with only the written word is that it is impossible to completely read a persons feelings.We can guess what

Jack Turnerhttp://www.blogger.com/profile/08795489264454786629noreply@blogger.com0tag:blogger.com,1999:blog-3161197775282653487.post-6409348802527906522009-03-10T00:50:00.001-07:002009-03-14T21:43:03.762-07:00

Many of us read and write hundreds of emails a day, in extreme cases over a thousand. Through basic maths we can work out that this leaves very little time for each mail, and indeed our concentration spans are becoming extremely short. Often, we only take a few seconds to read each email before replying. And sometimes we don't even read it properly, we just scan it to get the gist, and then start

Jack Turnerhttp://www.blogger.com/profile/08795489264454786629noreply@blogger.com0tag:blogger.com,1999:blog-3161197775282653487.post-17963919391967246862009-03-01T01:30:00.000-08:002009-03-01T02:13:45.328-08:00

Looks and appearance are important in other parts of life, and we discussed in Rule 2 that first impressions are important. The visual layout of an email is also very important to forming an idea in someone head about what an email might "feel" like.For example, I received an email recently as follows:It’s me (name), from (company name), from the event! Thanks again for a lovely evening last

Jack Turnerhttp://www.blogger.com/profile/08795489264454786629noreply@blogger.com1tag:blogger.com,1999:blog-3161197775282653487.post-67457105188146437512009-02-19T04:13:00.000-08:002009-02-19T04:32:26.663-08:00

We all like to make a good impression over email, and write emails which are effective in doing what we want to do. However there is one thing that we need to remember when writing emails. This is the biggest single mistake we make when writing emails is thinking that they are about us. We think it is about us, we write what we want to say, and we send it. We dont think about the consequences.

Jack Turnerhttp://www.blogger.com/profile/08795489264454786629noreply@blogger.com0tag:blogger.com,1999:blog-3161197775282653487.post-33475741724358668142009-02-18T02:55:00.000-08:002009-02-19T04:32:14.127-08:00

Although there are many differences between email and face-to-face communication, there are some fundamental principles which are the same. One of these, is that first impressions last.For example consider the first line of this email:I have a big problem!I need to talk with you about it, can you let me know when youre free?Probably we all receive mails like this all the time. But what is your

Jack Turnerhttp://www.blogger.com/profile/08795489264454786629noreply@blogger.com0tag:blogger.com,1999:blog-3161197775282653487.post-24639164782154124922009-02-14T21:30:00.000-08:002009-02-19T04:36:28.391-08:00

Email is a one-way method of communication. We write and send.When we are talking to someone in a traditional conversation, we have the opportunity to gauge their reactions, hear their comments and tone of voice, watch their body language etc. As we talk, this develops into a conversation, which has been the tradition form of communication. In writing an email however, we do not have this input.

Jack Turnerhttp://www.blogger.com/profile/08795489264454786629noreply@blogger.com0tag:blogger.com,1999:blog-3161197775282653487.post-78624485497926628272009-02-14T08:05:00.000-08:002009-03-01T02:16:04.367-08:00

Why should we care about how to write better emails? After all, we can reach anyone we like by email. But how many of the people we email have we never met, or will never meet?Email is possibly the most important communication method in our daily lives. We spend from a few minutes, to many hours a day writing emails. We write emails to people all over the world, ranging from those in other

Jack Turnerhttp://www.blogger.com/profile/08795489264454786629noreply@blogger.com0